RETURN POLICY

(1) Brand new product: The product cannot be returned after use. After receiving the product, please confirm whether the appearance is defective. After disassembly and use, it cannot be returned.

(2) Complete packaging: When the product is returned, it must be returned to its original state, that is, it must be returned to the original state when the product was received (including the product, accessories, gifts, invoices, original packaging (paper, box, bag), enclosed documents or Integrity of data, etc.), if the product is determined to have exceeded the necessary level of inspection of the product, it will affect the exercise of the right of return or bear the cost of damage.

(3) Return period: within three days after receiving the goods.

(4) If the seller needs to return or exchange the goods due to the negligence of the seller, such as non-defective goods or seller’s shipping errors, consumers must bear the return shipping fee by themselves. (Please do not use the pay package to send it, it will be rejected directly )

(5) In order to avoid contact with sexually transmitted diseases, please consider the needs of your own hairy children before purchasing, so as to avoid future sales disputes. If your products have been opened and used, they cannot be returned or exchanged.

(6) If the original order is eligible for free shipping, after returning some products, the order amount does not reach the original free shipping amount threshold, and the consumer needs to bear the shipping cost of the original logistics order.

(7) If you originally met the full amount of gifts, and then did not meet the event standards due to return, you must also return the full amount of gifts.

(8）Images are for reference only, actual product shall prevail. We do not accept refunds or exchanges for minor differences between the actual product and the advertising images."

In the following circumstances, the customer cannot handle the return, and if the product is found to be free of defects or does not meet the return conditions, the consumer must pay the relevant costs incurred during the shipping process.

 

(1) More than 3 days after receiving the goods

 

(2) Non-new products: The appreciation period is not the applicable period. If the product cannot be resold after use, we will not provide return or exchange.

 

(3) Incomplete packaging

 

(4) The event gift is not fully returned

 

(5) The color difference of the screen, tiny stains, etc. are all acceptable in the international inspection standard, not a defect

 

(6) The product is damaged, damaged, worn, scratched, scratched, dirty, incompletely packaged or incomplete due to human factors such as improper use and disassembly of the product.

 

(7) Contact-type goods: The appreciation period is not a trial period, and the goods cannot be returned or exchanged after use. After receiving the goods, please confirm whether the appearance is defective or not. After disassembly and use, no return can be processed. It is a personal hygiene product and cannot be returned or exchanged after it has been opened. (Example: pet mattresses, pet clothing, pet carts, collars, etc.)

 

(8) Unpacked goods: Based on personal hygiene concerns and protection of customer rights and interests, after unpacking, the goods cannot be returned or exchanged due to dislike, etc. Returns available.

 

(9) Damaged or missing goods: The goods have been processed by consumers, damaged or have missing accessories.

 

 

P.S. If you receive the above items that cannot be returned, the amount of the item will be deducted when calculating the return refund. Or because the final product is not complete and cannot be returned, petcare will send the product back to you, and you will be responsible for the shipping cost of this trip, so please pay more attention to the integrity of the product when returning the product.

 

【Description of refund time】

◎ Credit card and paypal payment

 

(1) Application for return: The refund will be completed within 7-14 working days after receiving the confirmation that the product can be refunded. Please pay attention to the current or next bill and the relevant EMAIL notification letter. (Actual entry time depends on the bank's operating procedures)