TERMS AND CONDITIONS FOR PETCARE GROOMING&SPA
All clients are required to agree online before booking service with our store,also sign our terms and conditions in store and then promptly return them to us before we undertake your pet's first grooming session.
We understand Data protection is very important therefore all your data is strictly confidential and under no circumstances will it be shared with any third party.
If your pet has any new health conditions or anything has changed before their grooming session we would appreciate it if you could please inform us of these changes so that we can best care for your pet to the highest possible standards and ensure a safe and comfortable environment for them.
OUR BUSINESS INFORMATION: We are PETCARE SHOP-GROOMING &SPA and our business address is 12/16 GOOCH PLACE,SOMEVILE,AUCKLAND 2014.We are reachable by phoning us on 095799981 or by sending an email to info@petcare.kiwi which we aim to reply to within 24 hours of receiving it. If there is a need for us to contact you we will do so by phone or by emailing the email address provided to us by yourself.
BEFORE YOUR PETS GROOM: Before dropping your pet off with us, please make sure they have been to the toilet before their grooming session begins so they are comfortable during their time with us. We make sure your pet has access to fresh water whilst they are with us. We also advise that you don’t feed your pet 30 minutes before their scheduled grooming appointment.
GENERAL INFORMATION
LATE ARRIVAL: We kindly ask that you arrive on time for your appointment so that our day runs smoothly and we are on time for our other appointments. We understand things happen but we also have to be conscious of our workload and keep to the allocated appointment times, therefore if you you arrive more than 15 minutes late for your scheduled appointment we may have to re-schedule to another date.
We work by appointment only and don't accept walk-ins, so the appointment time and slot booked by yourself is exclusive to your pet only and will not be filled if you are late or don't show up resulting in a loss of earnings. We, therefore, have to treat late arrivals as canceled/missed appointments.
The deposit paid for your pet's grooming session is therefore non-refundable so we can cover the costs of the missed appointment. We do offer an appointment reminder service 30 hours in advance of your appointment via text and email.
LATE COLLECTION: As we are a grooming salon we are unable to accommodate pets staying after their grooming session has finished therefore we have to charge £5.00 for every 15 minutes past the agreed pick-up time. This cost will be added to your pet's grooming invoice and payment can be made at the same time as paying for the grooming service. I am sure you will understand we must do this so we can pay our staff for staying after hours.
DEPOSITS & CANCELLATIONS: if an appointment is canceled with less than 24 hours' notice, if an appointment is missed or if continual re-scheduling occurs. We will charge the deposit on your next booking there will be are required to pay a deposit of Half the sevice at the time of your next booking.
If you provide us with 24 hours notice for cancellation you will not be charged any fees by us. A record will be made of this If you wish to cancel a grooming session slot you can do so easily by calling the salon on 095799981 or by sending an email to info@petcare.kiwi.
We ask that you honestly answer our questions about your pet's temperament and any worries you may have about them being groomed so that we can prepare ourselves for their grooming session and assess whether we think they are suitable to be groomed in our salon safely.
We reserve the right to cancel the grooming session if we feel under threat and that we have not been properly informed of your pet's behavior. A reasonable charge will be charged for the time spent trying to groom your pet and the allocated slot appointed to you.
CHARGES: Our prices are based on the size and breed of your pet. Please understand that quotes charged for a standard cut of the breed of pet you request to be groomed may vary if the pet is matted, or needs a special trim which will include shave downs. Please inform us of the exact cut you require at the time of booking so we can provide you with an accurate price. The price of the groom will be the price stated at the time of booking if the exact grooming style is agreed upon.
Please note that our standard grooming charge is for pets that are used to being professionally groomed and their coats are well maintained by brushing and washing in between grooming sessions. If when your pet is dropped off and we do our consultation, we feel your pet's coat may need extra services to get it to the expected standard we will discuss this with you before we start the grooming service. If we need to contact you we will do so by your preferred method of contact.
se be aware that extra charges may occur if your pet's coats are Matted, knotted, maintained to a poor standard, or excessively overgrown.
This is because it will take extra time to get their cut to the standard we aim to reach.
An uncooperative or aggressive pet during our grooming session may also be charged more as it will require unexpected extra time and care.
If we are unable to complete a groom due to behavioral problems or aggression you will be charged the price of the groom. All costs are payable in full at the time you collect your pet.
PETCARE SHOP-GROOMING &SPA have the right to refuse to groom a pet at their discretion without a given reason.
PUPPIES' FIRST HAIRCUT: Here at PETCARE SHOP-GROOMING&SPA, we start puppy grooming from 11 weeks old, after they have completed their second set of vaccinations. We recommend having their first grooming session when they are this age so they can get used to the grooming process young so it won't be a stressful experience for them later in life.
You can however start home grooming from a younger age by using an appropriate brush to brush your puppy so their first grooming session will be more familiar for them. If you need help choosing a brush to groom your puppy just ask us.
We allocate more time for puppies to have their first grooming session so we can make them feel as safe and secure with us as possible. We recommend regular brushing your puppy (don't forget to use an appropriate brush) and holding their paws to prepare them for nail clipping. Bringing them for grooming sessions a couple of times a year is a great idea so the whole grooming process becomes familiar and comfortable to them.
We offer the ultimate puppy package where we will get your puppy used to being bathed, cut, blow-dried, and brushed slowly, building confidence for future grooming sessions.
PARASITES/ TICKS/FLEAS: If fleas or ticks are found during the grooming process, your pet will receive flea treatment with your permission to kill the parasites and an extra charge will be applied.
We will try to contact you prior to doing so but if we are unable to make contact by signing this contract you are excepting to cover the costs that occurred. Ticks found will be removed and an additional charge of $20 will be applied. Please note that parasites can be dangerous for your pet as well as for humans. If you feel your pet isn’t themselves please take them to the vet for a check-up before bringing them into the salon
OR (Please make sure you change and use the right policy for your business)
If we find fleas/parasites on your pet, we will contact you straight away so you can collect them immediately. Grooming will be stopped at this point, depending on where we are up to in the grooming process a fee may incur.
We will then arrange a new date that is convenient for you to complete the full grooming service.
We will not under any circumstances attempt to remove ticks ourselves, we deem this dangerous and feel this should be done by your vet to ensure the tick is removed safely & successfully.
LIABILITY. The owner understands that by leaving their pet in our care they leave their pet entirely at their own risk and discretion.
Whilst we take every safety measure extremely seriously we can not accept any responsibility or liability in the case of any injury, death, or illness of your pet whilst in our setting.
We advise having pet insurance before your pet's groomed in the unlikely event your pet needs emergency veterinary care.
YOUR petS TEMPERAMENT & BEHAVIOUR
DANGEROUS petS: We will not under any circumstances groom any pet registered under the Dangerous pets Act 1991 and/or the Dangerous pets (Amendment) Act 1997. (Please check your local authorities for the up-to-date acts in your area).
It is the responsibility of the owners to notify PETCARE SHOP-GROOMING&SPA if their pet is aggressive in any way towards people or other pets. It may be appropriate to use a muzzle if we feel our safety is in jeopardy during any stage of the grooming process.
We will discuss this with you and agree on a suitable way to groom your pet safely, but to also make sure your pet is not stressed and uncomfortable. We want to make the experience as positive as possible for your pet.
By signing this contract you are agreeing that if we feel it is completely necessary for the safety of our staff that a Muzzle may be used. Please be reassured that using a Muzzle will not harm your pet and is simply a way to keep both the groomer and your pet safe.
It is the owner’s sole responsibility to notify us if they do not wish for their pet to use a muzzle. Refusal to wear a muzzle may result in the grooming session being canceled.
PETCARE SHOP-GROOMING&SPA reserves the right to refuse to groom your pet if your pet shows any aggressive tendencies as we cannot risk our safety. If there is an incident where we are injured by your pet you agree that you are fully liable for any medical bills, loss of income, or damage to equipment or premises If you are unsure how your pet will react to the grooming process please inform us and we can assess your pet for their first groom with us.
ACCIDENTS: Although extremely unlikely, accidents can happen during the grooming process. In the event of an accident or serious medical issue that arises during your pet's grooming session, you the owner authorizes PETCARE SHOP-GROOMING&SPA to seek emergency veterinary treatment. You as the owner will be responsible for paying the costs of any veterinary treatment needed.
Things like cuts, scrapes, scratches, etc can happen due to the nature of the job and how pets like to move about. Please be assured we make every effort to make sure your pet is groomed safely.
HEALTH & WELLBEING: Sometimes during the grooming process, we come across medical issues that need addressing. If you have not informed us of the condition in your introduction forms we will try to contact you using the phone number you have provided to discuss what you would like us to do.
If your pet has a new condition that we are unaware of please inform us so we can update your files and be aware when we are grooming your pet so they are as comfortable as possible.
We may need written approval from a vet to ensure your pet is fit and healthy enough to be groomed. If your pet is unwell on the day of your appointment, it may not be accepted for grooming due to the risk of spreading viruses to other pets.
We recommend that your pet is up to date with their vaccinations. They may pass or interact with other pets whilst on our premises but please rest assured we disinfect surfaces and grooming equipment between grooms.
If your pet had been microchipped within 24 hours of your booking we will unfortunately not be able to proceed with the groom as your pet may still be sensitive around the neck area from the needle.
Unfortunately, we are unable to groom pregnant pets and bitches in season for obvious reasons. Please book in around their season.
Ears are only plucked upon request.
PHOTOGRAPHS: We love taking photos of your pets during their grooming sessions especially our before, during, and after groom photos. Photographs may be used on our PETCARE SHOP-GROOMING&SPA website, socials, and printed promotional documents. Please let us know if you prefer your pet not to be photographed and have its picture on any of our social media.
MATTED petS: If your pet's coat is matted you acknowledge and agree that it may not be possible for US to achieve the style that you desire. PETCARE SHOP-GROOMING&SPA will try our very best to meet your requirements however a matted coat may result in us having to clip/shave your pet's coat short.
If your dog's coat is badly matted it will require a long grooming session.we will charge $25/20mins.
It is extremely important to us that your pet is comfortable and matting can be painful to remove, therefore clipping/shaving short may be the most suitable option. It's important to not leave the fur matted as this will aggravate your pet's skin resulting in your pet being in pain and discomfort.
We will discuss this prior to the groom and PETCARE SHOP-GROOMING&SPA will require you the owner to sign the Clipping/Shaving policy.
There are risks such as cuts, or abrasions when shaving and this may result in irritable itchy red skin. It's important to keep on top of grooming to prevent this from happening in the future.
Dematting is not without risk so we do not accept liability for any abrasions, cuts, or sores after the grooming session. If you need any advice about how to look after your pet's skin after being shaved just let us know. we are happy to help.
There will be an additional charge for de-matting due to the amount of time and care it takes. The additional charges will depend on the severity of the matted coat:
Here is an idea of the extra charges that may occur with de-matting:
- Under the legs and behind ears $15 additional cost
- General de-matting over the body $25 additional to groom cost. Must be done in under 20 minutes.
- Targeted areas will be an additional $15 to the cost of the groom
GROOM FEEDBACK: PETCARE SHOP-GROOMING&SPA will provide you with detailed feedback after every grooming session. We will speak to you directly but understand that sometimes you may be in a hurry and it may not be possible so we also do an end-of-groom report with all the pampering your pet has had and how they were during their groom
If you have any queries or need further clarification or information please just ask or contact PETCARE SHOP-GROOMING&SPA asap. We are more than happy to discuss any details of your pet's grooming session or advise you about how best to care for your pet's coat after their grooming sessions.
If you are however unhappy with any part of the service that you have received please let us know before you leave the salon. We are happy to alter the cut immediately or note down any changes for the next grooming session. We want you to be 100 percent satisfied with your pet cut so please do let us know if we can do anything to make your experience even better
ELDERLY pet POLICY: From time to time, grooming can expose underlying medical problems or aggravate an already existing one. If your pet is over the age of 10 please make sure you have updated your pet's introduction forms with any new illnesses or health conditions that you may feel could impact your pet's grooming experience. It's important we know of any health issues no matter how big or small before starting the grooming process.
Older pets have a higher chance of being injured during the grooming process. By agreeing to have your pet groomed with us you are accepting that you alone are liable for any accident or injury that may occur whilst your pet is at the salon and any vet expenses are for you to settle.